Yarra trams performance targets. 28 day moving average for tram punctuality: 2010-2015 2014 was ...

Yarra trams performance targets. 28 day moving average for tram punctuality: 2010-2015 2014 was a year of exceptional performance Jul 4, 2012 · June 2012 performance results Wednesday 4 July 2012 Yarra Trams wishes to advise that it has met its punctuality and service delivery targets for the month of June 2012. The existing process for quality assurance involves monitoring these metrics. It defines quality as meeting punctuality and reliability targets. Object Moved This document may be found here Sep 12, 2017 · METRO Trains and Yarra Trams will face tougher performance targets and bigger penalties for poor service as part of new seven-year contracts worth a combined $7 billion. 3 days ago · Monthly Performance Results Yarra Trams reliably delivered 98. If Yarra Trams does not achieve its monthly performance targets, a Compensation Notice may be issued. We monitor how our train, tram and bus operators perform to make sure Victorian public transport meets your needs and expectations. Sep 12, 2017 · METRO Trains and Yarra Trams will face tougher performance targets and bigger penalties for poor service as part of new seven-year contracts worth a combined $7 billion. Trams share the city’s roads and traffic congestion is a leading factor affecting tram performance. Service Delivery - 99. The targets shown for metropolitan train, tram, and bus below relate to the Public Reliability, Public Punctuality, and Services Monitored 1 Targets established as part of the new operating contracts. 25 million in fines, while the figure for Yarra Trams is up to $500,000. In the depots, for example, information is collected that helps determine whether a tram needs any sort of service. We adhere to strict targets for performance (including punctuality and reliability) as well as other metrics for removing graffiti, repairing damage and Dec 14, 2017 · Public Transport Victoria (PTV) performance results for the month of November have been released, revealing continued strong showings from Metro Trains, a relatively unchanged if unspectacular V/Line performance, and a dip for Yarra Trams, which the transport authority has attributed to ‘unplanned’ street protests and bouts of hot weather. It is yet to be determined whether penalties will apply for either operator for December’s results. 26 million in bonuses, although it failed to meet its monthly on-time performance target five times. 23 percent of services in January, with 85. Jan 15, 2018 · Failure to meet performance targets under the new contracts could see Metro Trains having to pay up to $1. 83% (minimum required 77%) Service Delivery: Percentage of planned services delivered. Jan 3, 2019 · Similarly, Yarra Trams was awarded $1. 83 percent of services arriving on time. Jan 12, 2018 · Melbourne's train and tram operators could face financial penalties after they both failed to meet beefed-up performance targets introduced last month. 5%. We are celebrating exceptional operational performance, with 12 monthly tram reliability (Jul 23 – Jun 24) exceeding our target of 98. Oct 29, 2013 · Both measures exceeded Yarra Trams’ key performance indicators in these areas. Feb 26, 2021 · Victoria’s tram and train operators have collected more than $15 million in performance payments since 2019, with both companies paid to achieve targets despite a massive drop in passengers. Punctuality: A service is considered on time if it arrives between 59 . Customer satisfaction is driven by primary factors like personal security, secondary factors like scheduling, and tertiary factors like ticketing and driver behavior May 15, 2023 · Yarra Trams' monthly punctuality performance in March was the worst in more than 20 years, a 9News Melbourne investigation has revealed. Because of the wide range in types of equipment used across the network, the data is collected in a number of ways, Roberts said. 33% (minimum required 98%) Punctuality - 83. Jan 12, 2018 · METRO Trains and Yarra Trams could face huge fines after both operators failed their performance targets in the first month of new multi-billion dollar contracts. Our customer service standards We are committed to continuously improving customer experience. Feb 11, 2015 · Record tram performance in 2014 Wednesday 11 February 2015 Yarra Trams set a new record in 2014 for punctuality and continued to meet its service delivery targets, overcoming the challenges of extreme weather conditions, third party incidents and traffic congestion around major special events. We monitor and benchmark the travelling experience of our customers to ensure we continue to meet high standards while keeping everyone safe. Keolis Downer (operator of Yarra Trams) and our commitment to ‘Think Like A Passenger’ puts our customers at the centre of everything we do to deliver a safe and reliable tram service for This quality improvement plan examines the functioning of Yarra Trams in Melbourne. If such a notice is issued we will display it on our trams and online.